by Maria Griego & Sovereign Hager
One often insurmountable barrier to financial security for many New Mexican families is the high cost of child care, this is especially true for low-wage workers. The astronomical costs prevent thousands of families with children from accessing meaningful work and educational opportunities. Unfortunately, while the number of New Mexicans who qualify for state-provided child care assistance has increased, enrollment in the program has actually declined.
We dug into the problem and found that the Children, Youth and Families Department required families to go through a torturous child care assistance enrollment process. Families automatically eligible for child care assistance because they engage in work and educational activities through our state cash assistance program (TANF) were forced to visit multiple offices to turn in unnecessary paperwork. Many families lack reliable transportation, and the frequent office visits interfered with work and school schedules, making it impossible for them to complete the process.
We also found that CYFD sent confusing and threatening letters to participating families in an attempt to illegally recoup erroneous prior overpayments of child care benefits. The letters demanded clients return money within 15 days or have their balance sent to collections. Unpaid overpayments can bar families from the child care assistance program. Families eligible for assistance often live from paycheck to paycheck and unexpected bills can cause financial distress and bankruptcy.
The New Mexico Center on Law and Poverty reached out to CYFD and informed them that the requests for back payment were illegal. We also offered to help streamline their administrative processes to improve access to the child care assistance program, especially for the lowest income families that are automatically eligible.
CYFD agreed to stop sending the letters and accepted our proposal to drastically simplify the application process. The state also issued regulations that established a clear time frame for processing applications so families do not have to wait indefinitely for benefits if they are eligible. Since these changes were implemented, nearly $24,000 has been returned to families who were illegally changed for prior over payments and there has been a 39 percent increase in enrollment of the families already enrolled in TANF.
While this is great progress there are still far fewer people enrolled in the program than who are eligible. There’s much more work to be done. Families are still required to turn in in unnecessary paperwork and have difficulty in the application process because notices that families receive are not translated into Spanish. Families are not informed about their right to appeal a denial of benefits.
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